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People told us the management had high standards and would listen if they had any concerns. Our observations of the care provided, discussions with people and records we assessed, enabled us to conclude individual wishes and needs were taken into account and respected. People who used the service said they were supported by caring, kind and professional staff. There was a friendly, calm and pleasant atmosphere on the day of the inspection. People had access to doctors, district nurses, chiropodists and opticians, although some improvement was required regarding documenting the support received from some external medical professionals. A relative told us if the doctor was called, staff would always contact them and keep them informed of any treatment.
The home caters for elderly including people with Alzheimer's and other forms of dementia. The Care Quality Commission has monitored the home for more than seven ... Crantock Lodge 34 Bonython Road, Newquay, TR7 3AN ★★★☆ Crantock Lodge in Porth is a Luxury Residential, Private Resident Only, Care Home for just 14 Pampered Residents.
CLOVELLY HOUSE CARE HOME LIMITED Directors and key executives
Staff we spoke with said everyone in the staff team worked in a professional manner and the management had high standards regarding the care people in the home should receive. Both staff and people who used the service said managers at the home were approachable and would take appropriate action if there was any practice which was not seen as acceptable. We specialise in residential care for the elderly, providing respite, day-care and long-term residences for over 65’s. – the service is performing badly and we've taken enforcement action against the provider of the service. The Care Quality Commission is the independent regulator of health and social care in England. It monitors and inspects services, to make sure they are safe, effective and provide high-quality care.
People all had an individual care plan, which set out their care needs. Care plans contained satisfactory information and were accessible to staff. Beyond this, we actively encourage our residents to pursue any interests and hobbies they had prior to coming to Clovelly House and provide support to encourage this. We aim to give our residents a range of traditional homemade food which is tasty, fresh and locally sourced, with seasonal changes making dining at Clovelly House a pleasure that all can enjoy. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
Conquest Lodge
The Manse 15 Cargoll Road, St Newlyn East, Newquay, TR8 5LB ★★★☆ The Manse is a medium size care residence located in Newquay, with a capacity of 23. The Manse cares for and supports older individuals with dementia. The home has been registered with the Care Quality Commission for more than seven years. Longview Care Home Limited Rosehill, Goonhavern, Truro, TR4 9JX ★★★☆ Longview provides accommodation and personal care predominantly for people who have a form of dementia. It is situated in the village of Goonhavern, which is situated between the city of Truro and Perranporth.
Residents and their relatives all receive an automatic 10% discount when using Be Fabulous’ facilities Lauren also often comes into the care home to give the residents manicures as well. The home had well established links with external professionals such as the district nurse service and the local general practitioners. We spoke to visiting professionals who were very positive about the staff and management of the home. There was some evidence that the administration of medication and recording regarding external medical input could be improved.
Clovelly House Residential Care Home, Finchley, London
We found equipment had been serviced and maintained as required. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. For more details - staff are happy to answer any of your questions about care. People were very positive about the meals provided and they said staff provided them with regular snacks and drinks.
Kim Marshall is Clovelly House’s registered Home Manager; working in health and social care for nearly 20 years, she has a wealth of experience that she has brought with her to Clovelly House. It is this thoughtfulness and caring attitude backed up by her knowledge of the industry which makes her a great addition to the Clovelly team. Accommodation, meals, and assistance with personal care and medication. Our infection prevention and control inspections look at how well people using a service are kept safe from the spread of infections.
Nothing is too much trouble for Clovelly House
"More like a Hotel than a Care Home" Close to the sea at Lusty Glaze Crantock Lodge is your elegant and comfortable Home by the sea. Hollybush Residential Home 45 Glamis Road, Newquay, TR7 2RY ★★★☆ Hollybush Residential Home is a small residental home located in Newquay housing a maximum of fourteen individuals. The home cares for older individuals including people with Alzheimer's and other forms of dementia. The residency has been registered with the Care Quality Commission since Ma... Newquay Nursing and Residential Home Pentire Avenue, Newquay, TR7 1PD ★★★☆ Newquay Nursing and Residential Home is a large care home situated in Newquay housing a maximum of 41 individuals. Newquay Nursing and Residential Home accepts elderly The Care Quality Commission has monitored Newquay Nursing and Residential Home since March 2011.
We prioritise this personal 1-1 care by ensuring high staffing levels are maintained at all times, resulting in a high quality of care. Further to this, all resident care plans are person centred, focusing on each individual's needs and desired outcomes. They are updated by carers, to ensure that the most up to date information is recorded and used to ensure the best possible outcomes for our guests. At our inspection in June 2014 we were concerned there had been incidents where staff had not followed correct procedures regarding the administration of nine individual dosages of medication. As a consequence we issued a compliance action as overall we could not judge the service was safe.
– the service isn't performing as well as it should and we have told the service how it must improve. Ratings are provided by Care Quality Commission and reflects the most recent report for this care home, which was published on 16 February 2018. Clovelly House has 20 rooms, single bedrooms come as standard but there are a few rooms which can accommodate a couple or life-long friends. Most bedrooms are en-suite and all bathrooms are equipped with specialist features that are designed to meet the needs of our residents. In addition to this, many residents have access to their own balcony or veranda which are lovely to use on a summer's evening. We provide all furnishings for our rooms but welcome residents to bring any furniture, ornaments or photos that they would like in order for them to feel more at home whilst staying at Clovelly House.
This is an ideal lounge for some quiet time or for a more private, personal chat with relatives and friends. We also find this room is the best place to host our singers and musical entertainment who visit regularly to perform for our residents. People we spoke with said their care was unrushed and received in a way they wanted staff to provide it. From reviewing records we judged care plans as including suitable information to assist the staff who worked at the home. The registered manager provided us with a satisfactory action plan after our inspection in June 2014 regarding what actions would be taken to improve medication procedures.
There was a complaints procedure which was made available to people on their admission to the home and their relatives. People we spoke with told us they were happy and had no complaints. Staff wore protective clothing such as gloves and aprons when needed and there were appropriate procedure in place to manage infection control risks.
From time to time, we would like to contact you about our products and services, as well as other content that may be of interest to you. If you consent to us contacting you for this purpose, please tick below to say how you would like us to contact you. In order to check the business credit score of CLOVELLY HOUSE CARE HOME LIMITED, you can request a credit report. You will view the latest credit limit information, ownership, group structure, court judgements and much more. Staff, people who used the service, relatives and external professionals were all positive about the management of the home.
About quality of care
On the day of the inspection the home was very clean and there were no unpleasant odours. The service was last inspected in September 2014; we had no concerns at that time. Safeguarding procedures were in place and staff had a good understanding of how to identify and act on any allegations of abuse. Click the title bar on any of the report introductions below to read the full entry.
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